- Our payment transactions are easy, safe, and secure.
- Speedy delivery is guaranteed (13-21 business days).
- Shipping fees are on us.
- Robust guarantees are assured: Exchange & refund for 2 weeks for defective items.
- Our responsiveness is made promptly during business days.
What I'm supposed to do in case
Prove that you have received a defective product by sending photos of damages details with a signed paper stating that you received a product with defects that are not caused by any action on your part.
***You must make the report within two days from when you acquired your item***
In case of delay in delivery with regard to the date we indicated to you in the e-mail of sending, TATIAMA isn’t liable. It may be caused by breakdown, strikes, holidays...
No worries, there is an explanation!
We might use several packages if you have ordered more than one item and their delivery times are not equal.
Your parcel can be lost so we will undertake an inquiry with the delivery agency.
Only the person who bought the product can return it.
In this situation, our company isn’t liable for problems caused due to the negligence of the customer and the parcel will be automatically returned to one of our warehouses.
To get your package one more time, you need to send a reclamation by e-mail.
***This second delivery will be at your charge***
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 13 to 21 business days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You can contact us through our contact page or send us an email at firstname.lastname@example.org ! We will be happy to assist you.